Subscription and plan overview
Understand your current plan, pricing model, number of users and included features under Billing — plus payment method, billing contact and invoice history.
Under Fakturering (Billing) in the Team area you see your entire subscription in one place: which plan you are on, what you pay per month, which features are included, and how you pay. This gives you a clear overview of plan, pricing model and included features — so you know exactly what your subscription covers.
1Open Billing
Click your name at the bottom of the left sidebar and choose Team in the menu. Then go to the Fakturering (Billing) tab:
The tab is split into four sections: Current subscription, Payment method, Billing contact and Invoice history.
You need access to billing details to see this tab. If you don't, you'll see the message "Du har ikke adgang til faktura-oplysninger." (You don't have access to billing details) — ask your team owner for access.
2Read your current subscription
The Current subscription section shows the key figures for your plan:
Plan — Pro Pricing model — per user Number of users — 12 Price/month — example amount / user Total/month (MRR) — example total
- Plan — your current package. Possible plans are Gratis (Free), Starter, Pro and Enterprise.
- Pricing model — either flat rate (one combined amount) or per user (the amount is multiplied by the number of members).
- Number of users — active members in the team.
- Price/month — the base price. On the per-user model, "/ user" is shown after the amount.
- Total/month (MRR) — the total monthly amount (MRR).
3See what's included
Under Included you see the features that come with your plan. The contents depend on the plan — for example:
- Gratis (Free) — Up to 3 users · Basic modules · Email support
- Starter — Up to 10 users · All modules · Email support
- Pro — Up to 50 users · All modules · Priority support · Custom domains
- Enterprise — Unlimited users · All modules · 24/7 support · SLA · Dedicated contact person
Changing plan is not self-service. The section shows the message: "Changing plan requires contacting Arcili support (contractual change)." To up- or downgrade, contact Arcili support.
4Check payment method and billing contact
The Payment method section shows how you pay. Invoice (PDF by email) is the active method — Arcili sends the invoice as a PDF to the billing contact, and you pay by bank transfer. The SEPA Direct Debit and Credit card methods are marked Coming soon.
In the Billing contact section you can set an email for invoices (optional). If the field is empty, invoices are sent to the owner — use e.g. an accounting address.
Only an owner can change the payment method. If you don't have the permission, the method is shown as read-only text with the note "Only the owner can change the payment method."
5Find your invoices in the history
At the bottom, Invoice history lists all issued invoices with Outstanding and Total paid at the top. Each row has invoice number, status, period, due date, amount (incl. VAT) and a icon for Download PDF.
Outstanding — example amount Total paid — example amount 2024-014 Paid — period · due · Download PDF 2024-021 Sent — period · due · Download PDF
Status can be Draft, Sent, Paid, Overdue or Cancelled. If there are no invoices yet, it says "No invoices yet." — the first one appears here with a download link as soon as it is issued.