Troubleshooting: chat problems and vision images
Fix the most common chat issues: answers that time out, rejected image uploads, agents that do not read the image, and missing entity cards.
Most chat problems come down to one of three things: an answer that hangs, an image upload that gets rejected, or an agent that does not "see" the image you attached. This guide walks through the most common situations and shows the fastest way forward.
1The answer hangs or times out
If an answer keeps showing Thinking… without any text appearing, or you get the error API error with the message Error communicating with AI:
- Send the message again. Type the same prompt and send it once more — most timeouts are temporary.
- Switch to a lighter response type. Click the response-type picker at the bottom left ( Choose response type) and pick Standard instead of Thinking. Thinking mode spends extra time reasoning and is slower on complex tasks.
Fast — Quick answer, good for simple lookups. Standard — Balanced answer with good references. Thinking — Takes extra time to reason about complex requirements.
Standard is the default and strikes the balance between speed and quality. Use Fast for quick fact lookups and save Thinking for complex, multi-step questions.
If you see the message No response from assistant, the connection dropped mid-stream — wait a moment and send again.
2The image upload is rejected
You attach a file with the clip button or take a photo with the camera. If the file is rejected:
- Keep the file under 10 MB. If it is too large you will see File too large (max 10 MB). Compress the image or take a new one at lower resolution.
- Use a supported image format. For vision analysis, JPEG, PNG and WebP (plus HEIC/HEIF from mobile) work — as well as PDF.
- Seeing "Could not upload file"? Check your connection and try again.
The image appears as a thumbnail above the input field before you send. Click to remove it again if you picked the wrong file.
3The agent does not read the image
An image uploads fine, but the agent replies as if it cannot see it. That means the agent does not support vision.
- Pick a vision-capable agent. Only agents set up for image analysis receive the image as visible input — choose such an agent and attach the image again.
- Describe the key details in text. As a backup, type the figures or text the image contains directly into your message.
4Entity cards and navigation
When an agent mentions a property, company or person, a clickable entity card appears in the answer, taking you straight to the detail page.
- Card missing? The agent did not find a unique match in the public registers (e.g. BBR, CVR, land registry). Ask more precisely — for example with a full address, BFE number or CVR number.
- Nothing happens when you click the card? Use the browser back button and try again, or open the detail page manually from Properties or Companies.