Help center
Troubleshooting
Concrete fixes for when something misbehaves — from login and search to exports, reports and map views.
12 articlesSearch, data & reports
9- Empty or unexpected property search results What to do about empty or surprising property results: filters too narrow, area drawing and data lag.
- Troubleshooting: chat problems and vision images Fix the most common chat issues: answers that time out, rejected image uploads, agents that do not read the image, and missing entity cards.
- Troubleshooting: Download again fails Why a re-download can fail even when the original export succeeded, where you see the error, and what to do.
- Admin: system health and data pipelines Monitor pipeline status and data source sync from the admin dashboard so issues are caught before customers are affected. Admin-only.
- The map won’t load (WebGL) The map needs WebGL and hardware acceleration. How to fix loading issues: update the browser, enable acceleration, and turn off heavy layers.
- Troubleshooting: empty results in exports and reports What '0 rows' and 'no results' mean in exports and reports — and how to get data back by loosening filters, adjusting the search area or filling in missing project data.
- Search result is wrong or missing Why a search can fail and how to fix it: minimum characters, field filters, missing modules and typos.
- Performance and tips for using the map How to keep the map fast and stable: turn off unneeded layers, use 2D for navigation and 3D when needed, zoom in before measuring or drawing, let tiles cache, and recover if the map won't load (WebGL).
- My PDF report looks wrong Isolate PDF preview and empty-table issues: browser console, another browser, cache reset for the site plan, and checking the data basis.
Login, account & projects
3- Notifications aren’t showing Check settings and conditions if notifications don’t appear: agents must exist, hits are flagged new only once, and only due tasks show.
- Troubleshooting: Project development (save, loading, sync) Fix save, loading, and sync issues in Project development: check the save status in the header, reload when data is missing, and get the 3D view to load.
- Troubleshooting: login and session Fix login problems in Arcili: wrong password, email link, forgotten password, two-factor code, 'Remember me' session, and biometric login on mobile.