Troubleshooting: empty results in exports and reports
What '0 rows' and 'no results' mean in exports and reports — and how to get data back by loosening filters, adjusting the search area or filling in missing project data.
When an export ends up as an empty file, or a report comes out missing content, the cause is almost always the underlying data — not a bug in Arcili. This guide explains what "0 rows" and "no results" actually mean, and how to get data back into your export or report.
1Understand what gets exported
An export always takes the result set you see right now — that is, your active filters and any drawn search area. The count is shown in the export dialog:
1,284 properties — the count exported with the current filters
Download (1,284)
If the number in Download is 0, your filters match nothing — and the file will be empty. The button stays disabled until you have selected at least one column.
You always export the entire filtered set — not just the rows visible on screen. So a low count comes from the filters, not from the page you happen to be on.
2Empty export: loosen your filters
If you see No properties matched your filters (or No companies matched your filters), the result set is empty before you even export. Go back to the search and try in this order:
- Remove the tight filter — municipality, price range, construction year or building type quickly cut everything away when combined.
- Widen or remove the search area — a small drawn polygon can land on an area with no register data at all.
- Check one filter at a time — reset everything, then add filters back one by one until the results disappear. That tells you which filter is too tight.
The helper text under an empty list — Try adjusting your filters or expanding the search area — points the same way: narrow down less.
3Empty search area on the map
If you draw a polygon on the map over a sparsely populated area, a lake or an industrial zone, there may genuinely be no cadastres or companies inside it. The result is 0 — and therefore an empty export.
- Drag the polygon larger, or move it so it covers built-up areas.
- Remove the polygon entirely and export from a plain address/area search instead.
4Empty download history
If you find no previous exports under Notifications, that is not a fault. The list shows your most recent downloads, and it is empty when:
- you have not run an export yet — in which case the message reads All quiet here, and new exports appear here once you create them, or
- an old export has dropped out of the history — older entries are cleared over time.
If you need a file again, find the export in the list and use Download again. It re-runs the export with the same settings — you don't have to go back to the search.
Download again re-runs the export against the current data. If a dataset has been updated since last time, the new file may differ slightly from the original.
5Empty or incomplete report
If a generated report is missing whole sections, it is usually because the underlying data is incomplete — not a fault in the report itself.
- Valuation report — fields such as property type, area and construction year must be filled in before an estimate can be calculated. With missing master data, sections can come out empty.
- Project report — a development project with few filled-in fields produces a thin report. Fill in the project's key figures in the module before you generate.
- Company report — the financial sections require that publicly reported accounts exist for the company; newly founded entities may lack them.
Fill in the missing fields at the source and generate the report again.
6Track status in the download center
While an export runs, the download center in the bottom right shows status: Preparing…, rows downloaded, Building file…, Saving… and finally Done — downloaded. If you instead see Download failed, the run itself went wrong — not the data. Try again, and check your connection if it keeps happening.
An empty or incomplete file is almost always a data question: filters too tight, an empty search area or incomplete project data. Get data into the result set first — then the export and report follow.