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Troubleshooting
Concrete fixes for when something misbehaves — from login and search to exports, reports and map views.
12 articlesSearch, data & reports
9- The map won’t load (WebGL) The map needs WebGL and hardware acceleration. How to fix loading issues: update the browser, enable acceleration, and turn off heavy layers.
- Troubleshooting: chat problems and vision images Fix the most common chat issues: answers that time out, rejected image uploads, agents that do not read the image, and missing entity cards.
- Troubleshooting: Download again fails Why a re-download can fail even when the original export succeeded, where you see the error, and what to do.
- Empty or unexpected property search results What to do about empty or surprising property results: filters too narrow, area drawing and data lag.
- Admin: system health and data pipelines Monitor pipeline status and data source sync from the admin dashboard so issues are caught before customers are affected. Admin-only.
- Search result is wrong or missing Why a search can fail and how to fix it: minimum characters, field filters, missing modules and typos.
- Troubleshooting: empty results in exports and reports What '0 rows' and 'no results' mean in exports and reports — and how to get data back by loosening filters, adjusting the search area or filling in missing project data.
- My PDF report looks wrong Isolate PDF preview and empty-table issues: browser console, another browser, cache reset for the site plan, and checking the data basis.
- Performance and tips for using the map How to keep the map fast and stable: turn off unneeded layers, use 2D for navigation and 3D when needed, zoom in before measuring or drawing, let tiles cache, and recover if the map won't load (WebGL).
Login, account & projects
3- Troubleshooting: Project development (save, loading, sync) Fix save, loading, and sync issues in Project development: check the save status in the header, reload when data is missing, and get the 3D view to load.
- Troubleshooting: login and session Fix login problems in Arcili: wrong password, email link, forgotten password, two-factor code, 'Remember me' session, and biometric login on mobile.
- Notifications aren’t showing Check settings and conditions if notifications don’t appear: agents must exist, hits are flagged new only once, and only due tasks show.